Return & Refund policy

 

Return & Refund policy

Return & Refund policy. Thank you for shopping at Sunrise-Bz. We strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help.

30-Day Return Policy: You have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

Free Return: We offer free returns for eligible items. To initiate a return, please contact us at sunriseactem@outlook.com. We will respond to your inquiry within 3 working days. Once your return is approved, we will provide you with a return shipping label and instructions on how and where to send your package. Please note that items sent back to us without prior authorization will not be accepted.

Damages and Issues: Upon receiving your order, please inspect it carefully. If you notice any defects or damages, or if you have received the wrong item, please contact us immediately. We will evaluate the issue and make it right.

Exceptions / Non-Returnable Items: Certain items are not eligible for return, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Additionally, we cannot accept returns for hazardous materials, flammable liquids, or gases. If you have any questions about whether your item is eligible for return, please reach out to us.

European Union 14-Day Cooling Off Period: For customers within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The same conditions apply regarding the condition of the item and its packaging.

Refunds: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed automatically to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process the refund. If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at sunriseactem@outlook.com.

For any further questions or concerns regarding returns and refunds, please don't hesitate to contact us at sunriseactem@outlook.com. We are here to assist you.